Payment & Refund Policy

Payment & Refund Policy

This Payment & Refund Policy applies to all purchases made via pingplayshop.com.com, operated from Rue de la Pierre-à-Mazel 10, 2000 Neuchâtel, Switzerland. By placing an order on our website, you agree to these terms. For any inquiries, please contact us at info@pingplayshop.com.com or call +41 32 723 22 54.

Accepted Payment Methods

We accept secure payments via major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Twint. All transactions are encrypted and processed in compliance with the Swiss Federal Act on Data Protection (FADP). The total price, including Swiss VAT and shipping fees, will be clearly displayed before you confirm your order.

To protect against fraud, we reserve the right to verify payment details and may cancel orders if payment cannot be confirmed or suspicious activity is detected.

Order Confirmation

Once your payment is successfully processed, you will receive an order confirmation email detailing your purchase. Please review this confirmation carefully. If you do not receive it within 24 hours or notice any errors, contact our customer service immediately.

Orders will only be dispatched after full payment confirmation.

Right of Withdrawal (14-Day Return Policy)

Under Swiss contract law (Obligationenrecht, CO), you have the right to withdraw from your purchase within 14 days of receiving the goods without providing any reason. The withdrawal period begins on the day you, or a third party nominated by you (other than the carrier), takes physical possession of the goods.

To exercise this right, notify us in writing via email at info@pingplayshop.com.com, clearly stating your order number and your intention to withdraw.

Return Conditions

Returned camping products must be unused, clean, and in their original packaging with all parts, manuals, and accessories included. Returns may be refused if items show signs of use, damage, or missing components. Unless the items are defective or incorrectly delivered, you are responsible for return shipping costs. Please send returns to: Rue de la Pierre-à-Mazel 10, 2000 Neuchâtel, Switzerland.

Refund Process

After receiving and inspecting the returned goods, we will process your refund within 14 days. Refunds will be made to the original payment method unless otherwise agreed. The refund includes the purchase price and standard delivery costs. Additional fees for express or premium shipping services will not be refunded.

You will receive an email confirmation once your refund is processed.

Non-Returnable Items

The following items cannot be returned unless defective or delivered in error:

• Customized or personalized camping gear
• Products marked as “final sale” or “non-returnable” at purchase
• Opened consumables such as fuel canisters or hygiene products

Defective or Incorrect Goods

If you receive goods that are defective, damaged, or incorrect, please contact us immediately at info@pingplayshop.com.com with your order details and photos of the issue. We will arrange for replacement, repair, or refund at no cost to you, in accordance with your statutory rights.

Customer Support

Our customer support team is ready to assist with any payment or return inquiries. Contact us via email at info@pingplayshop.com.com or phone at +41 32 723 22 54. At WildTrail Store, we’re dedicated to equipping your outdoor adventures with quality, comfort, and reliability.